Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or simply want to share feedback on how we can serve Australian players better — this page explains how to reach us and what to expect when you do.
How to Contact Our Team
Email is the best way to get a real response. Every message is read by a member of our editorial team, and we aim to reply within two working days. You can reach us at [email protected].
To help us get back to you quickly, please include a brief description of your enquiry in the subject line — for example, whether it relates to a specific casino review, a bonus query, a correction or a partnership proposal. The more context you give us upfront, the faster we can direct your message to the right person.
What You Can Get in Touch About
We welcome messages from Australian players, industry representatives and anyone else who uses this site. Common reasons to write to us include:
- Questions about our reviews — If you want to know more about how we assessed a particular casino, how we verify licensing information or how our editorial ratings work, just ask.
- Corrections and accuracy concerns — We take factual accuracy seriously. If something in our content looks out of date — a bonus amount, a payment method, a licence detail — please flag it and we will investigate promptly.
- Content suggestions — Is there a topic you would like us to cover in more depth? Feedback from readers directly shapes what we research and publish next, including coverage of fast payout casinos, non-GamStop options and other areas relevant to online gambling.
- Partnership and commercial enquiries — If you represent a casino operator, payments provider or other organisation and would like to explore how we might work together, please introduce yourself and outline your proposal. Our editorial independence is non-negotiable: commercial relationships do not influence our rankings or reviews.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will point you towards appropriate support services available in Australia.
What to Expect After You Write to Us
We do not use automated replies as a substitute for a genuine response. When your message arrives, it is reviewed by a real person on our team — not a bot, not a generic acknowledgement system.
Our target response window is two working days. During particularly busy periods this may stretch slightly longer, and we appreciate your patience. We will always follow up.
Editorial Independence and How We Work
Online Casinos Australia is an independent comparison site. We research and review offshore casino operators available to Australian players, covering areas including fast withdrawals, pokies catalogues, welcome bonuses, payment methods and mobile compatibility. Our editorial ratings reflect that research — they are not bought or influenced by any operator.
Where we earn commission through referral arrangements with casino operators, we say so clearly on the relevant pages. That commercial reality does not change our assessment of any product. If you have concerns about a specific review or believe something we have published is misleading, please write to us — we will look into it.
A Note on Player Eligibility and Responsible Gambling
All casino content on this site is intended for Australian adults aged 18 and over. Online casino gambling involves real money and real risk. If you have a question about player eligibility, age verification requirements or responsible gambling tools offered by a specific operator, include the casino name in your message and we will do our best to help.
For immediate support with gambling-related concerns, the following services are available to Australians at no cost:
- Gambling Help Online — gamblinghelponline.org.au
- Gambling Help Hotline — 1800 858 858 (24 hours, 7 days)
- Lifeline — 13 11 14
We Value Your Input
Reader feedback makes this site more useful and more accurate. If a review helped you make a better decision — or if something we published gave you the wrong impression — we want to hear about it either way. Honest feedback, including criticism, is how we improve.
Thank you for visiting. We look forward to hearing from you.